1. Advanced Speaking of Business English商务英语高级口语班（上）
（下列话题可根据客户需要增减）
Face to face会面
1. Basic skills and techniques for talking to people in business situations在商务环境下与人交谈的基本能力与技巧
Letters, faxes and memos信件、传真、电子邮件和备忘录
2. Basic skills and techniques for business correspondence商务联络基本能力与技巧
3. Basic skills and techniques for using the telephone in business使用商务电话的基本能力与技巧
Summaries, notes, reports总结、笔记、报告
4. Writing reports写报告
5. Making notes作笔记
6. Summarizing and taking notes of conversations in business总结归纳商务谈话
Working together一起工作
7. Talking about where you work谈论工作单位
8. Employment policy劳务政策
9. Company’s activities, organization and history公司活动，组织与历史
International trade国际贸易
10. Ordering and supplying goods or services订货（服务）与供货（服务）
11. Answering and making enquiries咨询与解答
12. Making offers报价
13. Placing and acknowledging orders下定单和认可定单
Money matters货币贸易
14. Methods of payment付款方式
15. Cash flow现金流
16. Invoicing开发票
18. Dealing with non-payment problems处理未付款问题
Dealing with problems处理问题
19. Complaints and apologizing投诉与道歉
20. Delivery and after-sales problems发货与售后问题
