总算找到电话礼仪英语对话

　　情景对话 　　A: Hey, Helen, Do you know what happened today? I got to know I suck on the phone. 　　You know, in my old job I never used English at work. Everyone was Chinese, my co-workers, my boss，my clients ...I watched American TV programmes all the time,but this is totally different. 　　B: You have to get used to it, most people we deal with here are foreigners. Nearly all ofthe phone calls I make are in English. 　　A: Do you have any special rules here for making phone calls in English? 　　B: You mean something like etiquette? Yes, there are some guidelines, but they aren'tset in stone. Different people do it in a different way. 　　A: I think I need to go over(重温)my phone etiquette. 　　B: Foreigners like to follow rules, especially the British. If you aren't professional on the phone, or sound unenthusiastic or indifferent, they won't want to deal with(与……打交道)you. 　　A: OK, I had better start practicing. 　　A:嗨，海伦，你知道今天发生了什么事吗?我才发现我打电话很糟糕。你知道，我以前的工作，上班从来不用说英语，我周围的人，像我的同事、老板、客户等等都是*人。我天天看美国的电视节目，但是这感觉完全不一样。 　　B:你要习惯这里的环境，在这里，与我们打交道的大部分是外国人，我几乎每次打电话都是用英语的。 　　A:在这用英语打电话有什么特别的讲究吗? 　　B:你是说礼节之类的吗?是的，有一些规则，但也不是一成不变的，每个人的做法不一样‘A:我想我得重温一下电话礼仪了。 　　B:外国人喜欢遵循原则，特别是英国人。如果你打电话不够专业，或听起来声音不够热情，态度冷淡，他们就不愿意与你打交道。 　　A:好吧，我比较好开始练习。

  　　单词过关 　　suck (俚语)烂;糟糕 　　etiquette   礼仪 　　guideline  方针；指南 　　unenthusiastic 不热情的 　　indifferent  冷漠的 　　语言贴士 　　be set in stone思是“镶嵌在石头里面”，引申为“一成不变的”或“不可更改的”。 　　常用在否定句中。如:The orders are set in stone. You can not make an exception. 　　军令如山。你不能破例。